Clients’ Dossier and Operations

A system for business processes automation of managing client cases and operations and structured storing documents. The product perfectly fits banks and financial companies, that need to systematically manage client information, documents, operations, etc.

Client archive — Archive of Client Cases and Operations | softXspace

Management of client cases and operations

The product gives you the ability to effectively manage and structure store the client documents such as financial, legal, credit, accountant, business, etc.

Full functionality in one system

  • Client dossier

    Client dossier

    The client dossier contains information about the client, their documents, and a list of client participated operations. The card is generated automatically for each client and it includes personal data, legal information, details, actions and operations history, documents, and many more

  • Dossier documentation

    Dossier documentation

    With the client dossier, all client documents are kept, including the defined date, number, state, document kind, etc. It is also available to set connections between documents and cards, configure attributes, file previews, etc.

  • Document quality control

    Document quality control

    The product allows you to control the completeness of the required document list, with the automated checklist generation and control dates demonstration. It is also available conducting a repeated monitoring over provided by the client documents scheduled according to the document kind

  • Client operations

    Client operations

    Convenient storage of information about operations in the client dossier and agreement list (type and kind of agreement, number, state, etc.). Adding and viewing special client terms, related documents or operations, and the ability to download operation data from the automated bank system

  • Credit navigator

    Credit navigator

    The complete automation of work with borrowers is gained due to the credit navigator. It contains a credit dossier with information about agreements, participants, and document lists

  • Credit dossier

    Credit dossier

    A structured representation of the information about the participants (lender, borrower, guarantor), agreements, pledge objects, connections between operation participants and other documents or agreements. The ability to automate the creation of the credit dossier card from external systems, and the generation of the internal description for the credit dossier documents

  • Credit dossier documentation

    Credit dossier documentation

    Processing all credit dossier documentation, the ability to track document chronology, and publishing rules management (document placement). Monitoring the completeness of the required document list (checklists). Information about paper document storing (for the scans) in the archive, transfer acts, etc.

  • Structured storage and links

    Structured storage and links

    Linking with operation participants, other documents, and contracts. Establishment of connections client-product-document. Connections visualization such as for a general agreement with the credit agreement, a credit agreement with agreements of pledge or surety, etc.

  • Special agreement terms

    Special agreement terms

    Information about the existence of special agreement terms (surety of the owner, covenant fulfillment, etc.). The ability to add special conditions, terms of their fulfillment, and current state, and to choose an authorized body from the dictionary

  • 24/7 work with any documents

    24/7 work with any documents

    The product provides all necessary for convenient work with documents through all business process stages. Round-the-clock access to all documents from any device and anywhere, processing any file types, and converting text documents to download as PDFs

  • Digital signature — Archive of Client Cases and Operations | softXspace

    Digital signature

    Support of qualified electronic signature (QES) attachment for all document types, and the ability of group operations on several documents, batch digital signing in particular. You will always be able to see the document signatories list with indicating of state and date of signing, verify attached digital signatures, and download a file containing digital signatures (P7S) or the document with overlayed visualization of digital signatures

  • Notifications and reminders — Archive of Client Cases and Operations | softXspace

    Notifications and reminders

    To not miss the control terms and not forget about your tasks, you can get automatic notifications and reminders via email or SMS. You can also configure individual notifications, using the templates (design, content, links, buttons) and setting rules or times to notify with

  • Search and filters — Archive of Client Cases and Operations | softXspace

    Search and filters

    A flexible and multifunctional search allows you to quickly find the necessary documents and tasks, provide document search not only on the system level as a whole but in separate categories, provide filters by attributes, items sorting and grouping, and search results export to Excel. In addition, there is support for document content full-text search, including morphology

  • Personal settings — Archive of Client Cases and Operations | softXspace

    Personal settings

    The ability to configure personal routes for business processes, or set system element names, card attributes, and business processes without coding thanks to low-code and no-code tools (BPMN in particular). The possibility to individually configure most system dictionaries, such as document kinds, forms and types of arrival, appeal subjects, counterparty types, user groups, etc.

  • Administrating

    Administrating

    Administrators can configure processes, forms, classifications, and dictionaries, manage roles and rights, conduct system audit, and track actions

  • Role and rights management — Archive of Client Cases and Operations | softXspace

    Role and rights management

    A sub-system for managing user roles and rights, including a flexible configuring of user rights and access policy, setting of available functions in the system for different user groups, separating user powers, and full-fledged Azure Active Directory support

  • History and audit — Archive of Client Cases and Operations | softXspace

    History and audit

    Keeping the detailed history in the system gives you the ability to view this data over the whole system or by a single user and generate audit reports. The complete information about document processing is kept: the course of the approval process, signing, task execution, controlling, saving, commenting, etc. with precise time stamps

  • Analytics and reporting — Archive of Client Cases and Operations | softXspace

    Analytics and reporting

    Powerful tools to generate reports and a sufficient number of built-in information-analytical report templates. Use dashboards to visualize the data and key indicators of activity, execution discipline, employees' workload, etc. Integration of business analytics panels, visualization of KPI and trends of changing selected indicators

  • Easy user interface and adaptive design — Archive of Client Cases and Operations | softXspace

    Easy user interface and adaptive design

    A systematized representation of information in a standard user interface, a unified cards design, all controls are always in the usual place. Ability to the full-fledged work from a mobile or any other devices, adaptive design for different screen sizes

  • Adaptation under brand book — Archive of Client Cases and Operations | softXspace

    Adaptation under brand book

    User interface customization and the ability to complete adaptation under your brand book with the possibility of individual configuration of representation and product outlook

  • Localization and multilingualism — Archive of Client Cases and Operations | softXspace

    Localization and multilingualism

    Support of multilingual user interface (EN, DE, PL, UA, etc.), setting of various user-preferred interface languages

Why does the softXspace Client Archive?

  • Time and resources saving

    Time and resources saving

    The product allows you to automate the necessary business processes complex, that leads to a significant reduction in document processing and saving time, a reduction of up to 60% in operating losses, a 30% reduction in administrative expenses, and a reduction of financial risks due to delays. The time for approval and signing of documents is reduced from 2-3 weeks to 1 hour. The softXspace platform allows you to implement it on a completely free stack of server products (OS, DB, application server, and development tools). This will provide a low cost of system ownership and extremely low overheads for connecting new users

  • Reliable and safe 24/7 access

    Reliable and safe 24/7 access

    The product provides reliable document storage in the cloud, avoids data leaks, and provides users secure access at any convenient time. You will be able to have full access to files 24/7 and work from anywhere and at any time, including the ability to teamwork and document online editing, that assists comfortable remote employees operations and interaction simplification of employees from different divisions

  • Standardization and control

    Standardization and control

    Due to the standardized processes of working procedures, you can minimize mistakes while one or another business process. Configure standard approval routes, work with typical document templates, that have passed a legal examination, and provide compliance with storing regulations and all approved procedures. Be assured that documents have passed all required approval and signing stages

  • Modern and proven technologies

    Modern and proven technologies

    We use only cutting-edge technological solutions and our LowCode platform softXspace (the product is built on) allows you to develop solutions on your own by using no-code tools. We use such modern technologies of user identification to secure the data as Bank ID, Mobile ID, QES, and two-factor authentication (MFA). We also provide data encryption both to network transferred data and to the storage of documents and metadata. In addition, our products have a modern design, which is adapted for work on mobile devices and allows working in the system just through the browser

  • Scaling

    Scaling

    The product can be quickly adapted both under small or middle enterprises and under large corporate businesses with widely branched regional structures, with employees and clients throughout the world. Our products based on the softXspace LowCode platform have rich abilities for configuring and development due to low-code and no-code tools (BPMN in particular), support horizontal and vertical scaling, and can be used for building fault-tolerant configurations and comfortable simultaneous employees’ work

  • Quick setup and implementation

    Quick setup and implementation

    The product can be placed centralized or locally, as it has the possibility to be installed both in the cloud and in your company infrastructure or built as a hybrid solution. Easy product setup allows you to implement it in the organization quickly, adapt it under the processes and corporate standards, and develop the additional functionality. We can also provide solutions for integration tasks, training, detailed product documentation, quality warranty, and service support

Connect integrations

  • Softxspace platform — Archive of Client Cases and Operations | softXspace

    softXspace platform

    With the help of the softXspace platform capabilities, you can transform your everyday routine work, automate processes and create a modern information space in a short time with minimal costs. Our Low Code tools for the personal development of business processes without programming will allow you to quickly build individual forms, cards, and many more

  • Softxspace product line — Archive of Client Cases and Operations | softXspace

    softXspace product line

    You can quickly integrate our ready-to-go products with a document workflow system, contract automation, procurement management, etc. Powerful open API (REST, SOAP, a full-fledged CMIS standard implementation) allows you a rapid integration of the product into the company information space

  • Third-party systems

    Third-party systems

    Establish a unified integrated IT infrastructure due to the ability to combine the product with third-party systems: ERP, ECM, DMS, internal portals, The ability to integrate with acounting systems and CRM (Dynamics 365, SAP, Salesforce), automated banking systems, or other systems that support integration abilities

  • Cloud and online services — Archive of Client Cases and Operations | softXspace

    Cloud and online services

    Ability to integrate with Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Microsoſt Exchange, Word, Excel, Power BI, etc.), Google (Drive, Document, Gmail, Calendar, Meet, etc.). Integration with services of electronic signing, online sites of legally significant document workflow, counterparty verification services, etc.

  • Document signing services — Archive of Client Cases and Operations | softXspace

    Document signing services

    Provide a full-fledged legally significant document workflow thanks to the integration of document signing services (use keys of most popular Ukrainian TSP, Diia Sign, digital signature service (DSS), Adobe Sign, DocuSign, and others). Ability to net/cloud storing of keys and rich functionality of signatures visualization

  • Scan and recognition module

    Scan and recognition module

    Our scan&recognition module allows you to implement the functionality of text recognition from scanned documents of any format, the ability to search by the text content of scanned documents, stream scanning directly into the system, and processing of QR and bar codes

Our clients

Piraeus Bank

The largest Greek bank with 4.5 million customers, named Best Bank in Greece 2025

Globus Bank

Ukrainian Commercial Bank

Raiffeisen Bank

One of the leaders in the banking system of Ukraine

UKRSIBBANK

Ranks second in the TOP-20 most reliable banks in Ukraine

ProCredit Bank

Part of the Procredit Holding AG group of companies (Germany)

ING Bank

Dutch multinational financial group, leader in corporate banking across Europe

Nurbank

One of the leading banks in the Republic of Kazakhstan

Pivdenny Bank | Case Studies | soft Xpansion
Pivdenny Bank

One of the largest commercial banks with Ukrainian capital operating on the domestic financial market

Bank Portal

Modern universal bank

Dongorbank

Ukrainian Commercial Bank

Client Archive

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