soft Xpansion took part in the conference from the international program “U-LEAD with Europe”

02 October 2020

soft Xpansion, as the developer of the Vulyk software system for automation of Administrative Service Centers (ASCs), took part in the conference “The Beginning of a New Partnership: The First Achievements and the Ceremony of Signing Memoranda” organised by the international programme U-LEAD with Europe.

About the Conference

The conference was held within the framework of the U-LEAD with Europe programme — a major EU-funded initiative supporting decentralisation reform in Ukraine. The event marked the official start of the Implementation Phase for creating and modernising Administrative Service Centers across the country.

More than 400 participants attended, including:

Community leaders and ASC specialists from across Ukraine
Heads of 210 U-LEAD partner communities from all regions
Representatives of the Government of Ukraine
International development partners

soft Xpansion’s Role in ASC Digitalisation

soft Xpansion participated as the developer of the Vulyk system — the software platform for automation of Administrative Service Centers, implemented within the EGOV4UKRAINE project. During the conference, the team presented the results of the previous implementation phases:

Successful pilot of the Vulyk system at 10 ASCs across Ukraine
Improved service quality — faster processing, transparent status tracking for citizens
Standardised workflows — unified document management across all participating centers
Scalability roadmap — plans for expanding to up to 600 high-performance ASCs in communities and small cities

Key Outcomes of the Event

The main highlight of the conference was the signing of Memoranda on cooperation with 122 communities from 24 oblasts of Ukraine — launching the next phase of ASC modernisation. This expansion represents a significant scale-up from the initial 10-center pilot to a nationwide programme.

For soft Xpansion, this event confirmed the company’s position as a trusted technology partner for government digitalisation at the national level — delivering solutions that serve millions of Ukrainian citizens.

Frequently Asked Questions

What is the U-LEAD with Europe programme?

U-LEAD with Europe is an international programme supporting Ukraine's decentralisation reform, funded by the European Union and its member states. It helps local governments improve service delivery, including the establishment and modernisation of Administrative Service Centers (ASCs) across Ukraine.

What is the Vulyk system and how does it help ASCs?

Vulyk is a nationwide software system developed by soft Xpansion for automating Administrative Service Centers. It digitises citizen service workflows, integrates with government registries, and provides real-time request tracking — currently used by 295 ASCs across all 24 oblasts of Ukraine.

How many communities participated in the U-LEAD conference?

The conference brought together over 400 participants from 122 communities across 24 oblasts of Ukraine, along with representatives of the Ministry of Digital Transformation, international donors, and IT providers — demonstrating the scale of Ukraine's ASC digitalisation effort.