Administrative Services Center automation

An Administrative Services Centre (ASC) is intended for automating the acceptance of requests from citizens and legal entities for the provision of administrative services, their processing and issuance of final documents. The module allows to simplify the procedure for submitting requests, reduce the time and cost spent on processing requests, connect related organizations, and increase the level of control and reporting


  • Creating an electronic document card: all information is entered in electronic form by an ASC operator 
  • Automatic generation of a list of required documents depending on the selected service 
  • Automatic generation of printed forms of ASC documents: inventory of documents, case record sheet, consent to the collection and processing of personal data, payment receipt 
  • Documents scanning directly from an electronic card and automatic reference thereto (without intermediate saving to a PC) 
  • Automatic generation of the registration number according to the configured numbering rules 
  • Accounting for the transfer of original documents

    Integration with the DIIA app for obtaining applicant data and copies of digital documents 
  • Email client: automatic distribution of e-mails and SMS to the applicant 
  • Bar-code operations: mass request processing when sending for execution and receiving results 
  • Business process for service request processing: creation, registration, processing with an administrative body, execution, receipt of a result or interim response, closing 
  • Viber bot: an opportunity to get help and simplify the provision of public services (information on the services and operations of ASC branches, request processing status, news)

ASC web portal (website):

  • General information about the ASC (branch addresses, driving directions, opening hours, etc.)
  • Information about services: 
  1. procedure for receiving services 
  2. list of required documents
  3. templates, request samples, etc. 
  • News, useful and public information 
  • Statistical information about ASC operation 
  • Ability to check the request processing status 
  • Ability to register in an electronic queue to receive the service 
  • Administrative functions of the web portal: 
  1. editor of news, useful and public information 
  2. service editor 
  3. service request form designer

Implementation results

Introduction of the ASC web portal facilitates interaction between citizens and the state when receiving administrative services, allows the applicant to get acquainted with the terms of providing administrative services, check the request processing status, register with the electronic queuing system. The project also implements integration with the ASC document management system softXspace Government: ASC

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