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Vulyk System

The Vulyk information system was implemented by the Ministry of Digital Transformation of Ukraine in cooperation with the Academy of Electronic Management and soft Xpansion as part of the EGO4UKRAINE project with the support of U-LEAD with Europe Programme

Project description

An Administrative Services Centre (ASC) automates the acceptance of applications from citizens and legal entities for the provision of administrative services, their processing and issuance of final documents. The module allows to simplify the procedure for submitting applications, reduce the time and cost spent on processing applications, connect related organizations, and increase the level of control and reporting 

Website: vulyk.gov.ua


Functionality

  • Creating an electronic document card: all information is entered in electronic form by an ASC operator 
  • Automatic generation of a printed form of application based on the entered data about the applicant and the selected public service 
  • Automatic generation of a list of required documents depending on the selected service 
  • Automatic generation of a printed form of documents accepted from the applicant and their availability control 
  • Documents scanning directly from an electronic card and automatic reference thereto, avoiding intermediate saving to a local disk
  • Automatic generation of the registration number according to the file register 
  • Accounting for the transfer of original documents 
  • Integration with the Diia app for receiving documents
  • Integration with the System of Electronic
  • Interaction of Executive Bodies (SEI EB)

    Integration with payment systems for instant payment for administrative services 
  • Ability to read the ID passport and automatically enter data from the passport in the Vulyk IS 
  • Integration with the Register of Territorial Communities (RTC) 
  • Email client: automatic distribution of e-mails and SMS to the applicant 
  • Messenger bot, viber bot: an option for getting help and simplifying the provision of administrative services (information on services, registration in the queue, application review status, receiving messages) 
  • Links to other documents and ability to save different versions of documents (versioning support)
  • Business document processing, which may include creation, registration, approval, resolution, signing, execution, reporting, deadline control, etc. 


System advantages 

  • Centralized installation: the ability to implement the system in the cloud at the national level and connect a large number of communities through government development programmes 
  • Local installation: ability to implement the system in an individual region 
  • Extensive options for configuring and developing a solution: developing own processes, reports, and custom forms without programming 
  • Powerful integration capabilities: the ASC module provides an opportunity of integration with any EDMs and portals that support integration tools. Maximum efficiency of the module is achieved with the Electronic Document Management System softXspace Government 
  • Use of modern user identification technologies: Вank ID, Mobile ID or qualified electronic signature


Implementation results 

  • Implementation of the Vulyk IS allowed more than 500* Administrative Service Centres (ASC) automate the process of accepting applications from citizens and legal entities for the provision of administrative services, their processing and issuing final documents 
  • More than 2,500* ASC administrators use the Vulyk IS 
  • More than 500,000* applications were accepted during the Vulyk IS operation 

*As of October 2021 year

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