Project description
Web portal of the "Visa" Administrative Services Center is a modern information space for obtaining administrative and electronic services, as well as for obtaining up-to-date information about the Center's activities. The web portal has a Citizen Account that allows to submit a request for an online service, track the status of processing the request, and get effective implementation
Website: viza.kr.gov.ua
Functionality
- Information about services: procedure for receiving services, list of required documents, application templates and samples, etc.
- Statistical information on the Administrative Services Centre operation
- Information about the operation of territorial divisions of the Administrative Services Center, their workload and estimated queue time
- Ability to pay for commercial services directly from the web portal
- Citizen's account:
- account registration using the id.gov.ua integrated electronic identification system or a Kryvyi Rih citizen card
- option for submission of an application and a relevant package of documents for an online service using an electronic signature
- tracking the request status
- option for obtaining request results
- option for assessing the quality of service
- Pre-registration in the queue management system
- News and up-to-date information about the Center, media gallery, video gallery
- Feedback from the Center and web portal visitors: Q&A, feedback about the Center's operation, service quality assessment, etc.
- Ability to work in the web portal via mobile devices
- Website version for people with visual impairments
- Viber bot: information about services, pre-registration in the queue management system, request status, information about territorial division operation, news, etc.
- Search on the web portal
- Administrative functions of the web portal: portal section structure designer, web portal page content editor, news, slider, media gallery, video gallery editors, service editor, online services application form designer
Implementation results
- Interaction between citizens and the state in obtaining administrative services was facilitated
- An applicant was allowed to use online services independently without contacting the ASC
- 6,000+* unique users visited the web portal
- 26,000+* number of pages viewed
- 57%* of users viewed the web portal pages using smartphones, which indicates the 24/7 demand for access to the "Visa" Center services
*As of 2021 year
The integration with the "Visa" Center's document management system has also been implemented as part of the Project
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