Web portal of the Administrative Services Center — Kryvyi Rih City Council

Project description 

Web portal of the "Visa" Administrative Services Center is a modern information space for obtaining administrative and electronic services, as well as for obtaining up-to-date information about the Center's activities. The web portal has a Citizen Account that allows to submit a request for an online service, track the status of processing the request, and get effective implementation 

Website: viza.kr.gov.ua 

Functionality 

• Information about services: procedure for receiving services, list of required documents, application templates and samples, etc. 
• Statistical information on the Administrative Services Centre operation 
• Information about the operation of territorial divisions of the Administrative Services Center, their workload and estimated queue time 
• Ability to pay for commercial services directly from the web portal 
• Citizen's account: 

1. account registration using the id.gov.ua integrated electronic identification system or a Kryvyi Rih citizen card 
2. option for submission of an application and a relevant package of documents for an online service using an electronic signature
3. tracking the request status 
4. option for obtaining request results 
5. option for assessing the quality of service 

• Pre-registration in the queue management system 
• News and up-to-date information about the Center, media gallery, video gallery 
• Feedback from the Center and web portal visitors: Q&A, feedback about the Center's operation, service quality assessment, etc. 
• Ability to work in the web portal via mobile devices 
• Website version for people with visual impairments 
• Viber bot: information about services, pre-registration in the queue management system, request status, information about territorial division operation, news, etc. 
• Search on the web portal 
• Administrative functions of the web portal: portal section structure designer, web portal page content editor, news, slider, media gallery, video gallery editors, service editor, online services application form designer 

Implementation results 

• Interaction between citizens and the state in obtaining administrative services was facilitated 
• An applicant was allowed to use online services independently without contacting the ASC 
• 6,000+* unique users visited the web portal 
• 26,000+* number of pages viewed 
• 57%* of users viewed the web portal pages using smartphones, which indicates the 24/7 demand for access to the "Visa" Center services

_{*As of 2021 year} 

The integration with the "Visa" Center's document management system has also been implemented as part of the Project

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