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Personal Resident Account

Web-portal of the “Personal Resident Account” is a modern information space for obtaining administrative and electronic services, as well as for obtaining up-to-date information about the Administrative Services Center (ASC) activities. Personal Resident Account allows to submit a request for an online service, track the status of processing the request, and get effective implementation 

Functionality

  • ASC operating statistical information 
  • Information about services: 

  1. services receiving procedure 
  2. list of required documents
  3. templates, sample of applications, etc. 

  • ASC operating information 
  • Citizen's account: 

  1. account registration using the integrated electronic identification system id.gov.ua 
  2. option for synchronization of the citizen data in the Citizen's account with the ASC's softXspace Government electronic document management system 
  3. option for submission of an application and a relevant package of documents to receive a service 
  4. tracking the request status 
  5. option for obtaining request results 
  6. generating a request history 

  • News 
  • Feedback from ASC and web portal visitors 
  • Ability to work with the web portal from mobile devices
  • Administrative functions of the web portal: 

  1. news editor 
  2. editor of services, issues and sub-issues of requests 
  3. service application form designer 

Implementation results

  • Interaction between citizens and the state in obtaining administrative services was facilitated 
  • An applicant was allowed to use online services independently without contacting the ASC 







Website

  • balta-rada.gov.ua

Industry
Products and Services
Country

  • Ukraine

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