Personal Resident Account — Baltic City Council

Web-portal of the “Personal Resident Account” is a modern information space for obtaining administrative and electronic services, as well as for obtaining up-to-date information about the Administrative Services Center (ASC) activities. Personal Resident Account allows to submit a request for an online service, track the status of processing the request, and get effective implementation 

Functionality

ASC operating statistical information
Information about services:

services receiving procedure
list of required documents
templates, sample of applications, etc.

ASC operating information
Citizen's account:

account registration using the integrated electronic identification system id.gov.ua
option for synchronization of the citizen data in the Citizen's account with the ASC's softXspace Government electronic document management system
option for submission of an application and a relevant package of documents to receive a service
tracking the request status
option for obtaining request results
generating a request history

News
Feedback from ASC and web portal visitors
Ability to work with the web portal from mobile devices
Administrative functions of the web portal:

news editor
editor of services, issues and sub-issues of requests
service application form designer

Implementation results

Interaction between citizens and the state in obtaining administrative services was facilitated
An applicant was allowed to use online services independently without contacting the ASC