The interaction between ASCs and other institutions by the SEIEB has become more convenient now!

14 December 2022

The soft Xpansion company, the IS Vulyk developer, never stops — our team continuously works to make the service better both for citizens and ASC employees. With the support of the Ministry of Digital Transformation of Ukraine, we modernised the functionality of the IS Vulyk in the area of interaction with the System of Electronic Interaction of Executive Bodies (SEIEB).

What Changed in the SEIEB Integration

Applications processing time decreased — the operation of ASC employees is 3x times faster due to reducing steps to send citizen applications from the ASC to the administrative service providers
System compatibility with various service providers (ASP) — now there is a possibility to send applications to state authorities not included in the IS Vulyk and receive the review results within the SEIEB
Flexible functionality — on document package sending from the ASC to the ASP, the administrator can choose the main document (citizen application, documents description, etc.) on their own

In addition, our team has completely tuned-up interaction with administrative services provided by the SE National Information Systems (NAIS).

Feedback from ASC Operators

After the functionality modernisation, we conducted a survey among ASCs already connected to the IS Vulyk. The results showed that the vast majority of ASCs are satisfied with the IS Vulyk operation and modernised tools.

“Our ASC department already uses the modernised functionality and gets answers from the NAIS within the Vulyk. The process of sending requests and receiving answers was quite complicated and slow before. But now, due to the cooperation of the IS Vulyk developers with the NAIS representatives, sending applications by the SEIEB to register testaments and receive answers are refined and much simplified!” — Head of the Administrative Service Center, Irkliiv Village Council.

About the IS Vulyk System

IS Vulyk is a modern system for providing fast and convenient service to citizens in Administrative Service Centers throughout Ukraine. Every ASC in Ukraine can join the IS Vulyk and get a free modern tool for quality citizen service. Connection is easy — only an electronic request via register.vulyk.gov.ua is needed.

The system was developed as part of the “EGO4UKRAINE” project of the U-LEAD with Europe programme at the expense of donors to support Ukraine, with the cooperation of the Ministry of Digital Transformation of Ukraine, the “Academy of Electronic Management”, and soft Xpansion.

soft Xpansion built the Vulyk platform using its expertise in government digitalisation and the softXspace Government product — designed specifically for public sector document management and citizen service automation.

Frequently Asked Questions

What is the SEIEB and how does it relate to the Vulyk system?

The SEIEB (System of Electronic Interaction of Executive Bodies) is Ukraine's inter-agency data exchange infrastructure. The Vulyk system integrates with SEIEB to enable Administrative Service Centers to exchange data with government registries and other institutions electronically, eliminating paper-based inter-agency requests.

How does this integration benefit citizens?

Citizens experience faster service delivery because ASC operators can retrieve data from government registries in real time instead of sending paper requests to other institutions. This reduces processing time from days to minutes for many administrative services.

How many ASCs use the Vulyk system with SEIEB integration?

The Vulyk information system serves 295 Administrative Service Centers across all 24 oblasts of Ukraine. The SEIEB integration was developed as part of ongoing enhancements to expand the system's interoperability with national government databases.