soft Xpansion has completed the development of a nationwide project - Information System "Vulyk"

23 November 2021

About the Vulyk Information System

soft Xpansion has successfully completed the development of the nationwide Information System "Vulyk" (Beehive) — a comprehensive digital platform designed to automate and streamline the work of Administrative Service Centers (ASCs/CNAPs) across Ukraine. The project, launched in 2017, represents one of the most significant government digital transformation initiatives in the country.

The Vulyk system was developed as part of the broader e-governance reform in Ukraine, aimed at bringing public services closer to citizens and reducing bureaucratic barriers. Today, the platform serves as the backbone of administrative service delivery nationwide.

Project Timeline and Scale

Work on creating the system began in 2017, and the following year the Vulyk system was piloted in ten CNAPs. Throughout 2020–2021, the functionality was significantly expanded — covering document processing, citizen request management, inter-agency communication and integration with national registries. By 2021, the development was completed, enabling hundreds of service centers to operate on a single unified platform.

The project required close coordination between soft Xpansion's engineering team, government stakeholders and regional ASC operators — ensuring that the system met both national standards and the practical needs of front-line service delivery staff.

Key Capabilities of the Platform

The Vulyk system was built on modern technology, leveraging soft Xpansion's deep expertise in business process automation and document management. The platform includes:

Automated processing of citizen applications and service requests
Real-time tracking of request status for both operators and citizens
Integration with government registries and external information systems
Standardised workflows for over 200 types of administrative services
Reporting and analytics dashboards for ASC management
Role-based access control and audit trail for compliance

The system also supports offline operation in areas with limited connectivity — a critical requirement for rural ASCs.

Technology Stack and Integration

soft Xpansion leveraged its softXspace platform capabilities to deliver the Vulyk system. The architecture supports integration with national databases, electronic identification services and digital signature infrastructure. The platform's low-code tools enabled rapid customisation of workflows for different types of administrative services without extensive coding.

Results and Impact

The implementation of the Vulyk system has transformed how administrative services are delivered across Ukraine:

Processing time reduced by 60% — citizens receive services faster with less paperwork
Full transparency — real-time status tracking for both operators and citizens
Standardised quality — unified workflows ensure consistent service delivery nationwide
Reduced errors — automated data validation eliminates manual entry mistakes
Scalable infrastructure — the platform supports hundreds of simultaneous service centers

This project demonstrates soft Xpansion's capability to deliver large-scale portal solutions for government organisations — from initial analysis through to nationwide deployment.

Frequently Asked Questions

What is the Vulyk Information System?

Vulyk (Beehive) is a nationwide digital platform developed by soft Xpansion to automate Ukrainian Administrative Service Centers (ASCs/CNAPs). The system standardises workflows for 200+ types of administrative services and is currently used by 295 CNAPs across Ukraine, integrated with the Diia mobile app and government registries via Trembita.

Who funded the Vulyk project?

The project was developed as part of the EGOV4UKRAINE programme in cooperation with the Ministry of Digital Transformation of Ukraine (formerly State Agency for E-Governance). The EU has committed additional funding to expand and upgrade the system to connect more service centers.

Can the Vulyk platform be adapted for other countries?

Yes. The platform architecture supports multi-language operation, integration with national registries, and offline capability for areas with limited connectivity. soft Xpansion can adapt the system for any government seeking to digitise administrative service delivery at scale.