Corporate portal — ING Bank

The enterprise portal contains news sections, navigation sections for access to the main important resources necessary for the work of enterprise employees

Functionality

Personal Account of an employee – a single entry point to the system, all tasks are available in one place for the user
An informative home page of the organization, which is divided into thematic blocks (organization structure, contacts of employees, news, announcements, calendar of events)
Search in all information resources, archives, websites accessible to the user, including full-text and attributive search
Design and management of business processes (processing vacation requests, registration of sick leaves, etc.)
Personnel module (vacancies of the organization and departmental divisions, questionnaires), information on personnel ratings
Service Desk – automation of service requests user
Centralized monitoring of system activities, audit log
Consolidated reporting, business intelligence
Management of document templates, reference books, instructions
A single mechanism for digitizing paper documents (streaming and non-streaming scanning), support for a qualified electronic signature
Opportunities for administrators: managing the structure, content, access rights to sections of the portal
Role model of access rights: internal users, connected businesses, moderators, administrators
Multilingual interface, internal chat, support for integration with bot platforms

Implementation results

Contains over 1,000,000 client cases
Has been successfully used for 5 years
Used in subdivisions of 6 countries of Central and Eastern Europe
More than half the cost of document management
Implemented a system of multi-criteria separation of access rights for users from various departments of the company
Corporate portal (based on SharePoint)
Implemented the End-of-Day module (monitoring the implementation by employees of routine procedures and processes)
Multilevel system of access and publications (general interbank information, information of individual departments)
Publication of data on cross-currency rates, current versions of NBU/Bank regulations, etc.
Project office management system (based on SharePoint)
Centralized monitoring of the status of active projects in the Bank
Project Risk Management
A business intelligence subsystem for presenting consolidated reporting on current project activities and the overall status of projects