The corporate portal (internal) — Mariupol City Council

The corporate portal of a company creates a single information area for employees co-working; it allows to combine all elements of corporate information into a single resource for convenient use by company employees. The Service Desk module was also implemented as part of the project – automation of employee service requests

Functionality

Informative home page of the company, broken into thematic blocks:

news and announcements
links to the company information resources
event calendar
company structure
employee contacts, birthdays
feedback

HR module:

company and structural divisions vacancies, questionnaires
information on staff motivation, development and evaluation
training materials (presentations, video courses, online library)
maintaining employee information (general information, contacts, vacations, payrolls, training, annual assessment, etc.)

Document management:

rules for documents execution
forms, templates and sample documents
reference books and instructions
information for bidding processes

Support for a multilingual interface, integration with the company bot platforms and information systems
Service Desk — a module for automating employee service requests:

single window for service request management
business process for request processing: creation, review, appointment of an executor, execution, closing
history of employee requests

Administrative functions:

web portal structure and content management
portal sections access rights management – portal section moderators
reference books and document directories management
event audit

Implementation results

The introduction of the corporate portal made it possible to create a single information space of the company for employees co-working, to enable employees actively participate in the company life. The Service Desk module has accelerated and systematized employee service request processing