Archive of client cases — Raiffeisen Bank

Functionality 

• Automation of the processes of transferring documents from bank branches (collection information, primary registration of documents in branches) and their registration in regional storages 
• Automation of scanning, processing, storage and retrieval of documents in electronic and physical archives 
• Automation and accounting of the processes of withdrawal and return of documents 
• Segregation of access levels to attributive information and document content at the level of branches, regional directorates, central divisions of the bank, as well as in the context of the client segment (9 segmentation levels), and different roles of bank employees 
• Aggregation and visualization of analytical reporting on client files, automated processes, generation of inventories and acts of discrepancies 
• Integration with existing banking systems to automate the organization of access for bank employees to the system 
• Archive of client cases, extracting information on clients and existing contracts from other banking systems 

Implementation results

• A centralized repository of credit documents for corporate clients was built in order to reduce costs associated with the distribution of paper documents, loss of documents, as well as to automate the processes of entering and replicating documents 
• Up to 15 soft Xpansion employees took part in the project at various stages 
• The archive served as the core for automating decision-making and administration of corporate loans for large clients of the Bank, processing payment orders, administering loans for small and medium-sized businesses and private entrepreneurs 
• The system provides comfortable work for up to 6000 concurrent users. The archive contains about 3,000,000 user documents

Related case studies: electronic archive for Ukrsibbank, electronic archive for Arcelormittal, electronic archive for Bank Portal, electronic archive for Ukrsibbank, business analytics for electronic a — Procredit Bank.